Research on the Strategies for Improving Satisfaction with Outpatient Nursing Services under the Background of Medical Insurance Reform

DOI: https://doi.org/10.62517/jmhs.202405124

Author(s)

Li Xiaohui1, Wang Jing2, Lei Yong3.*

Affiliation(s)

1Outpatient Office, Jingzhou First People's Hospital, Jingzhou, China 2Department of Medicine, Jingzhou First People's Hospital, Jingzhou, China 3Department of Medical Insurance, Jingzhou First People's Hospital, Jingzhou, China *Corresponding Author.

Abstract

In order to improve the satisfaction of outpatient nursing services in the context of medical insurance reform, this study used literature review, questionnaire survey and data analysis to deeply analyze the main content of the current medical insurance reform and its impact on outpatient nursing services, and investigated patients' satisfaction with outpatient nursing services and its influencing factors. The study found that improving the professional skills and service awareness of nursing staff, optimizing the outpatient service process, and strengthening patient participation are the key strategies to improve the satisfaction of outpatient nursing services. The results show that the implementation of these strategies can significantly improve patients' satisfaction with outpatient care services, and provide an effective way for medical institutions to improve service quality. This study provides a theoretical basis and practical guidance for improving the satisfaction of outpatient nursing services in the context of medical insurance reform.

Keywords

Health Insurance Reform; Outpatient Care Services; Service Satisfaction; Improvement Strategies

References

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