Research on the Satisfaction of Urban Public Green Space Renovation Services Based on the "Process-Result" Dual-Dimensional Framework_Vol. 2 No. 4 (JMSD 2025)_Journal of Management and Social Development (ISSN: 3005-5741)

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Research on the Satisfaction of Urban Public Green Space Renovation Services Based on the "Process-Result" Dual-Dimensional Framework

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DOI: https://doi.org/10.62517/jmsd.202512414

Author(s)

Hui Zhou*

Affiliation(s)

China Jiliang University, Hangzhou, Zhejiang, China *Corresponding Author

Abstract

This study takes Yiwu City as a case study, focusing on public satisfaction with urban public green space renovation services. Through questionnaire surveys, 200 valid samples were collected, and methods such as descriptive statistics, reliability and validity tests, and factor analysis were used to analyze satisfaction characteristics from the perspective of public management. The results showed that the overall satisfaction rate was 3.89 (5-point scale), with the highest score for greenery quality (4.48) and the lowest score for temporary access during the renovation process (3.29); The reliability and validity test indicated that the scale had good reliability (Cronbach'sα=0.662) and structural validity (KMO=0.713). The study provided empirical evidence for the refined supply of public green space renovation services.

Keywords

Urban Public Green Space; Renovation Services; Process-Outcome; Service Satisfaction; Yiwu City

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