Practical Dilemmas and Optimization Paths of Digital Technology Empowering the Equalization of Public Services_Vol. 3 No. 1 (JMSD 2026)_Journal of Management and Social Development (ISSN: 3005-5741)

Home > Journal of Management and Social Development (ISSN: 3005-5741) > Vol. 3 No. 1 (JMSD 2026) >

Practical Dilemmas and Optimization Paths of Digital Technology Empowering the Equalization of Public Services

Download PDF

DOI: https://doi.org/10.62517/jmsd.202612104

Author(s)

Yilun Gai

Affiliation(s)

Nanjing Agricultural University, Nanjing, Jiangsu, China

Abstract

This paper focuses on the practical process of digital technology empowering the equalization of basic public services, aiming to reveal the realistic dilemmas and propose systematic optimization paths. The research finds that although the introduction of digital technology can improve service efficiency and accessibility, in practice, the development gap between regions leads to unequal starting points in digital construction. Differences in public digital literacy and equipment access conditions form new participation barriers for the elderly, low-income groups, and other vulnerable groups. In addition, the insufficient integration of existing institutional rules with digital technology may solidify or even strengthen traditional service barriers in the digital space. In response to the above structural, institutional, and procedural dilemmas, this paper puts forward optimization directions from four aspects, emphasizing the need to go beyond a purely technical tool perspective. Only through the coordinated development of technology, institutions, and human capabilities can digital technology truly empower basic public services to move towards inclusiveness, accessibility, and balance.

Keywords

Digital Technology; Equalization of Public Services; Practical Dilemmas; Optimization Paths

References

[1]Weng Lien. The Theoretical Framework and Implementation Path of the Equalization of Basic Public Services in China. Social Sciences in China, 2025, (05): 54-71+205. [2]Ding Yuanzhu. Practice and Theoretical Innovation in Realizing the Equalization of Basic Public Services. Frontiers, 2022, (05): 4-13. DOI: 10.16619/j.cnki.rmltxsqy. 2022. 05.001. [3]Shi Xinjie, Cui Liu, Fu Changluan. Digital Technology Boosting the Equalization of Urban and Rural Public Services: Mechanism of Action and Practical Logic. Governance Studies, 2023, 39(02): 109-123+159-160. DOI: 10.15944/j.cnki.33-1010/d.2023.02.011. [4]Wei Chenglong, Yuan Mingshuo. Digital New Quality Productive Forces Empowering the Equalization of Urban and Rural Public Medical Services: Theoretical Logic, Practical Problems and Practical Paths. Henan Social Sciences, 2025, 33(01): 82-90. [5]Wang Huaiyue. New Quality Productive Forces, Equalization of Urban and Rural Public Services and Common Prosperity. Statistics & Decision, 2024, 40(10): 28-33. DOI: 10. 13546/j. cnki. tjyjc.2024.10.005. [6]Chen Hong, Li Yingjie, Zhao Liyang. Digital Intelligent Technology Boosting the Equalization of Urban and Rural Public Cultural Services: Mechanism of Action and Logic of Action. Library, 2024, (11): 24-33. [7]Zhang Yi, He Xinmeng. Can Digital Empowerment Alleviate the Gap in Public Service Equalization? —— A Case Study of Community Public Service Value Co-creation from a Resource Perspective. Chinese Public Administration, 2021, (11): 131-137. DOI: 10.19735/j.issn.1006-0863. 2021.11.18. [8]Guo Huanyu. New Quality Productive Forces, Equalization of Public Services and High-Quality Regional Economic Development. Statistics & Decision, 2024, 40(24): 17-22. DOI: 10.13546/j.cnki.tjyjc. 2024.24.003. [9]Cao Haijun, Xiong Zhiqiang. Value Co-creation: The Realization Mechanism of Digital Empowerment in Social Governance. Governance Studies, 2024, 40(01): 62-74+158-159. DOI: 10.15944/j.cnki.33-1010/ d.2024.01.005. [10]Wang Dahai, Yin Jiahe. Structural Replication and Digital Screening: The Reproduction Mechanism of Unequal Issues in Digital Public Services. E-Government, 1-14[2025-12-17]. https:// link.cnki.net/urlid/ 11.5181.TP.20250707.0947.004. [11]Schou J, Pors A S. Digital by Default? A Qualitative Study of Exclusion in Digitalised Welfare. Social Policy & Administration, 2019, 53(03): 464-477. [12]Alegria S, Yeh C. Machine Learning and the Reproduction of Inequality. Contexts, 2023, 22(04): 34-39. [13]Wei Mengmeng, Zeng Xiangyan. Can the Digital Economy Promote the Equalization of Basic Public Services? —— An Analysis from the Perspective of Regional Convergence. Journal of Business Economics, 2024, (12): 71-82. DOI: 10.14134/j.cnki.cn33-1336/f.2024.12.005. [14]Li Zhiqian, Xu Menyou. Research on the Impact of Public Data Opening on Urban-Rural Common Prosperity——An Empirical Test Based on the Equalization of Basic Public Services. Inquiry into Economic Issues, 2025, (07): 17-29. [15]Wang Meiyu, Zhang Xiaojing. How Can the Digital Economy Promote Common Prosperity: From the Perspective of the Four Major Gaps. New Horizons, 2025, (03): 46-54. [16]Wang Bo. The Mechanism and Path of Digital Economy Empowering Urban-Rural Common Prosperity. Journal of Finance and Economics Theory and Practice, 2025, 46(03): 118-124. DOI: 10.16339/j.cnki. hdxbcjb. 2025.03.015.