SWOT Analysis of Library Industry Development under the Background of Intelligent Dialogue Tool Application

DOI: https://doi.org/10.62517/jse.202411201

Author(s)

Fenghua Lv1,*, Xiaohong Shan1, Jianing Ma2, Jianfeng Huo1

Affiliation(s)

1Library of Qingdao University, Qingdao, Shandong, China 2School of Rehabilitation Medicine, Shandong University of Traditional Chinese Medicine, Jinan, Shandong, China *Corresponding Author.

Abstract

The popularization and application of ChatGPT intelligent dialogue tools provide more possibilities and options for library knowledge service intelligence. With the help of GPT technology, libraries can embed digital avatars in the library service system, utilize intelligent tools to generate cross-modal functions between text, images, and videos, establish associations and clustering between collection data, and upgrade knowledge services. SWOT analysis is a common business strategy tool that helps organizations understand their strengths, weaknesses, opportunities and threats. This paper adopts SWOT analysis to analyze in detail the four aspects of the library in the context of the application of ChatGPT-like intelligent conversation tools, and puts forward the corresponding development proposals. ChatGPT can bring many advantages in library applications, including improving service efficiency, increasing librarians' productivity, and providing personalized services. With the continuous development and application of technology, the application of ChatGPT in the library field will also be expanded and deepened. However, it should also be seen that due to the limitations of ChatGPT's own technology and the defects of the database used for training, the application of intelligent dialog software will inevitably have certain difficulties and information security problems. Libraries need to provide high-quality text, big data and corpus for AI applications on a safe and controllable basis. With the help of intelligent dialog software, the transition to intelligent libraries can be accelerated.

Keywords

Intelligent Dialogue Tool; ChatGPT; the Library; SWOT Analysis

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