Enhancing Digital Services in Parks through User Experience Design

DOI: https://doi.org/10.62517/jtm.202413109

Author(s)

Liping Liu, Le Zheng, Zhong Ren*

Affiliation(s)

Xi'an Eurasia University, Xi'an, Shaanxi, China * Corresponding Author.

Abstract

This research investigates the pivotal role of user experience (UX) design in amplifying digital services within park environments. Focusing on the Xi'an Ba River Left Bank Eco-Sports Park digital platform project, the study scrutinizes the impact of UX design methodologies on enriching park digital services. Employing a fusion of theoretical UX principles and practical applications, methodologies such as design thinking, user surveys, A/B testing, and focus group discussions were integrated to elevate user satisfaction. The successful implementation of digital services, including the smart tour system and interactive information display wall, garnered positive user reception, culminating in amplified park management efficiency and enriched user experiences. The study concludes by advocating continual design refinement and the integration of advanced technologies to craft a more user-oriented and sophisticated digital experience within park settings.

Keywords

Park Digital Services; User Experience; User Experience Design; Park Management

References

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