A Study of Female Employee Satisfaction in Hotels Based on Two-Factor Theory: Taking Ziguang Hotel as an Example

DOI: https://doi.org/10.62517/jtm.202413110

Author(s)

Zhaogui Guo, Qi Yang*, Yixian Liu, Xiucui Yang

Affiliation(s)

School of Geographic Science and Tourism, Zhaotong College, Zhaotong 657000, Yunnan, China *Corresponding Author.

Abstract

Female employees in today's hotel industry account for more than 60%, but the job needs and satisfaction of female employees have received significantly less attention. In order to explore the current situation of hotel female employee satisfaction and its influencing factors, based on the two-factor theory, in-depth interviews were conducted with female employees of Zhaotong City Hotel. More than half of the female employees are satisfied with the hotel, and the main reasons are: firstly, female employees enjoy the sense of achievement and value gained through helping others in the hotel work; secondly, the harmonious interpersonal relationship between female employees and their colleagues or customers in the hotel can bring them emotional value and thus a sense of satisfaction. However, the low salary and lower social status of hotel work are the main reasons for female employees' dissatisfaction. It is found that the age and length of service of female employees have an effect on satisfaction, and that different age stages and different lengths of service have different needs at work. The satisfaction of female employees is positively correlated with the increase of age, and the older the age, the higher the satisfaction. Women with less than one year of service care more about promotion space, and women with more than five years of service care more about a comfortable working environment. Based on this, suggestions are targeted to improve the satisfaction of female employees in hotels, so as to promote the sound development of hotels.

Keywords

Female Employees; Satisfaction; Hotels; Motivational Factors; Health Factors

References

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